OUR RETURN AND EXCHANGE POLICY
CHANGED YOUR MIND?
If you change your mind about the products you have purchased or have ordered incorrectly we can refund the purchase price or exchange the item or items, For refunding Tool Spare Parts reserves the right to charge a 25% restocking fee. Shipping charges will not be reimbursed. Tool Spare Parts holds the righto charge for shipping on replacement items.
Item(s) must be returned within 7 days of purchase, together with proof of purchase and order number.
- Item(s) must be unused =, undamaged and in original condition. With original packaging for identification.
- If you request a refund, the purchase price (excluding delivery charges) minus up to 25% of the item(s) value will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets conditions above, so make sure you post it back to us within 7 days of receiving the item(s).
- You are responsible for any costs associated with returning the item.
RECEIVED SOMETHING FAULTY OR INCORRECTLY SUPPLIED?
If something is faulty or incorrectly described or different from the explosion diagram shown shown we will happily meet our legal and good natured obligations which may include refunding the purchase price and delivery charges, or providing a replacement product provided the item is returned within a reasonable time with proof of purchase.
Shipping costs can’t be refunded if there are other items listed on the original invoice that you aren't returning.